Booking terms

Cancellation & refund policy

Transparency is our core value. This policy sets out the terms for changing or cancelling a booking with yachtsdubai.yachts.

Important: please read these terms before confirming your reservation. By completing a booking you agree to these conditions.

01Reservation changes

  • Any change to your booking date, time or yacht is subject to availability.
  • Depending on the change, additional fees or seasonal rate differences may apply.

02Cancellations & refunds

  • Booking deposits are non-refundable in all customer-initiated cancellations.
  • Cancelled more than 72 hours before the trip: the remaining balance (if paid) is eligible for a 50% refund. The deposit is not refunded.
  • Cancelled within 72 hours of the trip: 100% non-refundable.

03Rescheduling

  • Requests made more than 72 hours before the trip are accommodated, subject to availability.
  • Requests within 72 hours are last-minute and may not be possible. If rescheduling is not possible, the standard cancellation terms apply.

04No-show

  • Not arriving at the meeting point at the scheduled time (no-show) means no refund.
  • The yacht waits for a 30-minute grace period, which is deducted from your charter time.

05High-demand days

  • Bookings on Fridays, Saturdays and all public holidays are 100% non-refundable if cancelled by the customer.

06Cancellation by the company

  • We may cancel because of severe weather, mechanical issues or Coast Guard instructions.
  • In that case we offer you another date or an equivalent yacht.
  • If you decline all alternatives, you receive a full refund of all payments.

Questions about this policy?

For any clarification, or to request a change, contact our team.